Return Policy

At Lullaby Locks, we prioritize your satisfaction with our products and aim to provide a delightful experience for both you and your little one. Your happiness and the joy of your little ones are at the heart of our business. If for any reason you are not completely satisfied with your purchase, please let us know, and we will do our best to make things right.

Return Policy:


  • You may return any item within 30 days from the date of purchase.

Conditions for Return:

  • The item must be in its original condition, unused, and in its original packaging.
  • A valid receipt or proof of purchase is required.

Return Process:

  • Contact Us: If you wish to return an item, please contact our customer service team within the 30-day timeframe.
  • Return Authorization: Our team will guide you through the return process and provide you with a return authorization.
  • Packaging: Ensure the item is securely packed in its original packaging.

Refund/Exchange Options:

  • You have the option to exchange the item for another product of equal or lesser value.
  • If an exchange is not preferred, we will issue a full refund to the original payment method.

Shipping Costs:

  • Return shipping costs are the responsibility of the customer unless the return is due to a fault on our part. At Lullaby Locks, we are a small business dedicated to assisting parents in finding the perfect items for their little ones. To ensure that we can continue offering quality products and personalized service, we operate with efficiency and run lean. As such, return shipping costs are passed on to our customers. We appreciate your understanding and support in helping us provide the best for your family.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.

Your Feedback Matters:

• Did we fall short in any way? Let us know what went wrong, and we’ll take the necessary steps to fix it. Our ultimate goal is to ensure your little ones get what they love and cherish. Your feedback is invaluable in helping us achieve this mission. Thank you for being a part of the Lullaby Locks family.